Yes you can – once you are sure you want to cancel the order we would ask you to contact your sales consultant or email us at info@fergusjames.com – once the order is cancelled, refunds will be issued within 5-10 working days.

At Fergus James, we are confident in our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your product is damaged due to a manufacturing defect, we will repair the product or, if we deem appropriate, replace the product. If the product is no longer available, Fergus James may replace it with like-for-like or give a refund equal to the selling price of the original item or component.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you of repair services available.

Please note that slight irregularities and variations in craftsmanship, natural characteristics or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item and should not be considered a defect.

Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. The current Manufacturer Warranty is available only to the person who purchased the covered product from Fergus James.

Maintenance, repair, sizing or other service performed by someone other than Fergus James will void your Manufacturer Warranty.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
3. Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
5. Dents, knicks and scratches are inevitable and are not considered a defect
6. Rings that have been damaged or misshapen as a result of “hands-on” activities, such as weightlifting, rock climbing, gardening, DIY etc. This includes cases where damage results in loss of stones.

Yes, we offer complimentary aftercare services in our main office in Dubai (UAE). We recommend having your diamond ring cleaned and inspected twice a year or in the event of trauma. Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free of charge to Fergus James customers for their Fergus James crafted rings. The customer only pays for shipping, and Fergus James pays for return shipping. If required. repairs to your ring mounting can also be done at this time, at cost.

Some examples of Fergus James’ Complimentary Services would include:

·   Prong Tightening

·   Polish & Cleaning

·   General Ring Inspection

·   Rhodium Coating

We also have aftercare centers in London (UK), Dublin (Ireland), Brisbane (Australia) and New York (USA).

Please message us is you have any further questions regarding aftercare service.

Please contact your sales consultant directly or email us at info@fergusjames.com

We offer customers piece of mind by allowing them to return their product within 30 days of their order being delivered.

If a customer wants to return an item, Fergus James will issue you with a refund, unless you have been notified otherwise by your consultant prior to your purchase.

To qualify for returns, Fergus James must receive the returned item no later than 30 days after the collection/shipping date. The item must be unworn and in its perfect original condition without any damage. The item must also have all accompanying documents (GIA certificate). Unfortunately any items that do not have any of the above will not be accepted as a return.

Fergus James offers all clients free shipping with orders, we require our customers to cover the cost of the shipping when returning an item to us. We are not liable for duties and taxes from outside countries.

See our full Returns Policy for all terms and conditions of purchase.

The refund will take between 5 – 10 working days.

To qualify for a refund:

·   The item must be unworn and undamaged.

·   The item must be a natural white diamond (No refunds on lab-grown diamonds, coloured diamonds or gemstone jewellery unless agreed prior)

·   The item must have all accompanying documentation (GIA certificate etc.)

·   The item must be received within 30 days of the collection/shipping date.

·   Item must be below $10,000.

Unfortunately any items that do not have any of the above will not be accepted as a return.

If the product is above $10,000, you must get written permission from Fergus James for the 30 day refund to be applicable.

Fergus James offers all clients free shipping with orders, but we require our customers to cover the cost of the shipping when returning an item to us.

See our full Returns Policy for all terms and conditions of purchase.